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Client Complaint Policy 

Policy Statement

The Clinic is committed to ensuring that its services are delivered with excellence and from an anti-oppression, feminist perspective. Part of this commitment includes supporting clients who have concerns or complaints about the manner in which they have been treated or the way in which they have experienced service delivery. Often, a complaint to the Clinic can be part of a new experience of being heard and taken seriously for women who have experienced violence, oppression and trauma. If this is so, we are able to reflect, admit imperfection and not react with defensiveness or personal hurt.

All complaints, whether formal or informal, will be documented by the Program Director and reviewed within 48 business hours by the Executive Director.

All those associated with the Clinic are encouraged to resolve differences, complaints and conflicts using informal methods, wherever possible.

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