Client Feedback Form

Client Compliant Policy Statement

The Clinic is committed to ensuring that its services are delivered with excellence and from an anti-oppression, feminist perspective. Part of this commitment includes supporting clients who have concerns or complaints about how they have been treated or how they have experienced service delivery. Often, a complaint to the Clinic can be part of a new experience of being heard and taken seriously for women who have experienced violence, oppression and trauma. If this is so, we can reflect, admit imperfection and not react with defensiveness or personal hurt.

Whether formal or informal, all complaints will be documented by the Program Director and reviewed within 48 business hours by the Executive Director.

All those associated with the Clinic are encouraged to resolve differences, complaints, and conflicts using informal methods.

View Full Policy

The Client Complaint Policy is available in the following languages:

Arabic Farsi French Portuguese Simplified Chinese  |  Spanish Tamil   Vietnamese

This form is also available in the following languages

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